Job Description

Position: Sr. ServiceNow Developer with ITSM, Change Management

Location: Toronto, Canada - Onsite

Duration: Long Term

Job description:

• Manage the IT Change Management process end-to-end.
• Evaluate and authorize change requests (RFCs) and ensure changes are categorized, prioritized, and scheduled appropriately.
• Chair regular Change Advisory Board (CAB) meetings.
• Coordinate with stakeholders, technical teams, and business units to assess risk and impact for proposed changes.
• Ensure compliance with change policies, procedures, and audit requirements.
• Monitor and report on change metrics and KPIs (e.g., success rate, back-out ratio).
• Lead post-implementation reviews and ensure continuous improvement of the change process.
• Support major incident recovery by assessing emergency changes and participating in incident reviews.
• Liaise with Release, Incident, and Problem Management to ensure a holistic view of ITSM practices.
• Maintain the Change Calendar and ensure visibility of upcoming and completed changes.
• Experience working with ITSM tools such as ServiceNow

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