Job Description

Senior Client Success Manager will be a client-focused professional who is passionate about account growth, retention and providing a world class service experience.

Senior Client Success Manager (CSM) to lead and grow strategic relationships with our key clients in the consumer electronics sector. This role is pivotal in ensuring client satisfaction, driving retention, and delivering on business outcomes through effective cross-border ecommerce fulfillment solutions. You will act as a trusted advisor and advocate for clients, navigating complex logistics, customs, and supply chain needs within international ecommerce.

Job Responsibilities:

Client Relationship Management:

• Serve as the primary point of contact for enterprise-level consumer electronics clients.
• Develop deep understanding of clients’ ecommerce business models, goals, and fulfillment challenges.
• Lead regular business reviews, performance updates, and strategic planning sessions with clients.

Ecommerce Fulfillment Expertise:

• Leverage deep knowledge of cross-border ecommerce logistics to guide clients through market expansion, international shipping, customs compliance, and fulfillment optimization.
• Collaborate with internal logistics, product, and operations teams to ensure seamless fulfillment experiences.

Account Growth & Retention:

• Identify upsell, cross-sell, and renewal opportunities aligned with client goals and organizational strategy.
• Drive client satisfaction through data-driven insights and proactive issue resolution.
• Build long-term client loyalty through value delivery and consistent performance.

Job Requirements:

• 7+ years in client success, account management, or similar customer-facing roles.
• Must have consumer electronics industry experience.
• Manage onboarding and implementation of new solutions for assigned accounts.
• Analyze account health metrics (NPS, SLA performance, delivery times, return rates, etc.) and take corrective actions as needed.
• Use CRM and data tools to track customer progress and satisfaction.
• Proven experience working with clients in consumer electronics or high-tech products.
• Demonstrated expertise in ecommerce cross-border fulfillment, including logistics, warehousing, and customs processes.
• Strong project management and organizational skills.
• Excellent communication, presentation, and interpersonal skills.
• Analytical mindset with the ability to interpret data and provide actionable insights.
• Familiarity with ecommerce platforms (e.g., Shopify, Amazon, Magento), CRM tools (e.g., Salesforce), and logistics platforms.

Education:

• Bachelor’s Degree in Business, Supply Chain, Marketing, or a related field. MBA or equivalent experience a plus.
• Experience working with international fulfillment partners or 3PL providers.
• Knowledge of regulations and best practices for shipping consumer electronics globally.

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