Job Description
At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.
We all have the power to help, heal and change lives - beginning with our own. That's the power of the Cleveland Clinic Health System team, and The Power of Every One.
Job Title
Pharmacy Technician Specialty Call Center
Location
Cleveland
Facility
Cleveland Clinic Main Campus
Department
Specialty Pharmacy-Pharmacy
Job Code
C99996
Shift
Days
Schedule
7:00am-6:00pm
Job Summary
Job Details
*This position is eligible for a sign-on bonus of up to $2,500*
Join Cleveland Clinic's Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.
As Specialty Pharmacy Technician, you are responsible for data entry of required information from the prescription and patient profile to process and adjudicate prescriptions.
A caregiver in this position works days, 7:00am-6:00pm.
Work from home options evaluated after 90 days of employment and onsite requirements throughout the year discussed.
A caregiver who excels in this role will:
Initiate prior authorizations and communicate with third party payers on behalf of the physician and patient.
Find and apply manufacturer co-pay cards and initiate patient assistance and co-pay assistance applications.
Reach out to patients to manage refills and schedule necessary current and future assessments.
Ensure the accuracy of prescription and patient data entered various systems by verifying patient, drug, quantities, directions, day's supply, insurance and physician data.
Conduct a thorough benefits investigation and process any necessary prior authorizations and/or appeals for pharmacy claims.
Explain benefit coverage and financial responsibilities to the patients.
Supply financial assistance contact information and/or initiate patient assistance and copay assistance applications on behalf of the patients.
Resolve aspects of specialty pharmacy insurances, including Medicare, Medicaid, Pharmacy Benefit Managers (PBM) and Preferred Provider Organizations (PPO) and communicate with payors and advise patients or physicians of results as needed.
Utilize all pharmacy systems to review patient profiles, enter changes and establish assessment schedules.
Document all patient/client/provider contact in appropriate computer systems.
Minimum qualifications for the ideal future caregiver include: High School Diploma/GED
Six months of related experience OR completion of a Pharmacy Technician Program
Upon hire, you must be a Certified Pharmacy Technician (CPhT) through the Pharmacy Technician Certification Board (PTCB) or the National Healthcare Association (NHA).
In addition to the above requirement, upon hire, it is required to hold an active registration through the Ohio Board of Pharmacy (OBOP) as either a Certified Pharmacy Technician, Registered Pharmacy Technician, or Pharmacy Technician Trainee
Please note: Caregivers with active Pharmacy Technician Trainee or Registered Pharmacy Technician registrations are required to update their registration to a Certified Pharmacy Technician registration with the OBOP within 6 months
Preferred qualifications for the ideal future caregiver include: One year of experience in a Pharmacy Technician role
Critical thinking and decisive judgment skills
Can work in a stressful environment and take appropriate action
Demonstrated ability to operate a computer
Detail-oriented and can identify and develop solutions by applying appropriate pharmacy standards and policies
Can effectively communicate both verbal and written information to all administrative levels throughout the organization and with external partners
Can work independently and prioritize workload effective
Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we're dedicated to providing what matters most to you:
Cleveland Clinic empowers caregivers to minimize the impacts of healthcare while optimizing patient outcomes and supporting the community. The Department of Pharmacy has a "Greening the Pharmacy" initiative with the goal of leading by example and acting as stewards of our natural resources for the wellbeing of all.
Physical Requirements: Typical physical demands include ability to perform the job while standing, reaching, stretching, stooping, and sitting for prolonged times.
Manual dexterity sufficient to perform computer and dispensing functions of the job.
Ability to lift up to 20pounds while walking, stooping, bending and reaching.
Personal Protective Equipment: Follows standard precautions using personal protective equipment as required.
The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.
Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.
Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.
Please review the Equal Employment Opportunity poster.
Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities Cleveland Clinic
Job Tags
Traineeship, Relocation bonus, Shift work,