Customer Service Specialist Job at Masis Staffing Solutions, Charlotte, NC

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  • Masis Staffing Solutions
  • Charlotte, NC

Job Description

Job Description

Masis Professional Group is recruiting for a Customer Service Specialist on behalf of our client located in Charlotte, NC. This is a direct hire opportunity offering a competitive salary and benefits package.

Responsibilities of the Customer Service Specialist:

  • Provide exceptional service and support to our customers.
  • Quickly acquire robust knowledge of products and processes in order to best service our customers, both internal and external.
  • Communicate directly with customers to offer product solutions, provide technical information, and order status.
  • Promptly, professionally, and accurately respond to customer requests received through multiple communication channels, within established time frames.
  • Provide and follow up on quotes; recommend alternative products when appropriate, convert quotes to orders.
  • Partner with Operations to ensure prompt shipments and on-time delivery.
  • Manage backorder and other daily reports.
  • Build and expand customer relationships to ensure repeat orders and increased business.
  • Support customers in quality issues, including issuing RGAs and expediting product replacement.

Shared Accountabilities:

  • Contribute ideas and information for process improvement.
  • Support and contribute to cross-functional projects as needed.
  • Work cross functionally to ensure exceptional customer satisfaction.
  • Key linkages & interfaces / most important stakeholders.
  • Operations, Product Management, Sales, Procurement, Accounting.

Customer Service Specialist Requirements:

  • 3 years experience in B2B customer service call or contact center.
  • College degree or equivalent work experience.
  • Excellent written and verbal communication skills.
  • Mathematical / Technical aptitude.
  • Intermediate to advanced experience in Salesforce CRM, Various ERPs, MS Office Products (Excel, Word, PowerPoint).
  • Experience working in distribution and / or manufacturing environments a plus.

Please submit you resume to be considered for this position.

Job Tags

Work experience placement,

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